About Dalma:
In the fast-paced world of pet insurance, every second counts. For Dalma, a rapidly growing startup that has quickly become a lifeline for over 60,000 pets across France and Germany, technological efficiency isn’t just a goal—it’s a necessity.
Four years ago, when CTO Harry Belinga co-founded Dalma with Alban de Préville and Raphaël Sadaka, they envisioned a pet insurance company that could move at the speed of pet owners’ needs. Their promise was bold: an intuitive app, unlimited free veterinary advice, contracts with no hidden fees, lightning-fast reimbursements, most processed within two days, with over half completed in a few minutes. Dalma was redefining pet insurance.
Navigating a Complex Cloud Landscape
Behind this seamless customer experience lay a complex technological challenge with a 48-hour SLA promised to users. Dalma’s infrastructure runs on AWS Cloud, utilizing a fully serverless architecture that offers incredible scalability but comes with its own set of monitoring challenges. With thousands of resources to track, the development team needed a seamless method to debug quickly. When first implementing Lumigo, the team found an incredibly simple platform to deploy. Just plug in your AWS account, scan your infrastructure, and commence monitoring. The team immediately saw a decrease in MTTR, and this was before the release of Lumigo’s AI Copilot.
Lumigo Copilot Enters the Scene
Late in 2024, Lumigo opened the beta for its observability Copilot. The AI-powered observability platform promised to reduce debugging time dramatically. By capturing payload data, Lumigo delivers the most precise AI insights for troubleshooting and monitoring, enabling teams like Dalma to prevent and resolve complex microservice issues in minutes or even seconds. Better data equals smarter AI.
“Copilot doesn’t just show you errors; it tells you a story about what’s happening in your system,” CTO Harry Belinga explained. “The AI observability tool automatically analyzes logs, traces, and recent code changes, pinpointing exactly where and why the issue occurred. It even suggests potential fixes. It’s transformed our DevOps processes and allows us to triage, assign, and resolve issues in Slack immediately.”
The team is seeing a variety of issues identified by Copilot. Recently, a seemingly minor issue—a missing birthday field in customer data—was causing a backend Lambda function to fail. In the past, this would have triggered a manual investigation. With Lumigo Copilot, the problem was diagnosed and resolved in minutes.
Copilot’s seamless integration with Slack brings AI-powered observability directly into Dalma’s existing workflows. Now, the engineering team can quickly triage and debug issues, all within the Slack channels their developers already use. Whether it’s a spike in latency or a failed Lambda invocation, Copilot summarizes the problem, provides relevant context like payload data, and recommends next steps all within their Slack channels.
The early results are transformative. Debugging time has improved by 90%, from an average of 30 minutes per issue to just 2 minutes. What had once been a time-consuming, frustrating process has become an instantaneous diagnostic exercise.
Beyond Technology: A Strategic Advantage
This efficiency isn’t just a technical achievement—it’s a business accelerator. With Dalma’s recent Series B funding and plans for further European expansion, they can scale confidently, knowing their technological infrastructure can keep pace with its ambition.
For Harry Belinga and his engineering team, Lumigo Copilot is more than a tool. It’s a strategic partner that ensures their commitment to seamless, rapid service remains unbroken. In the world of pet insurance, where trust is built on reliability and speed, Dalma has found a technological edge.
As they continue to grow, serving thousands of pet owners across Europe, one thing is clear: at Dalma, debugging is not a bottleneck—it’s an opportunity for innovation.
Results & ROI: Time Savings at Scale
- Debugging time was reduced by 90%, from 30 minutes per issue to just 2 minutes
- Increased visibility into hidden issues within Dalma’s microservices environment
- More efficient triaging of errors without sifting through extensive logs
- Increased time to innovate and ship valuable features to customers faster
- Copilot helps less experienced developers troubleshoot as effectively as more senior developers by providing the context they need
