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CompanyHelp us build the future of Serverless computing
Make an impact
Play a major role in building something meaningful as part of the core team, and help shape the company’s future.
Learn from each other grow together
We are a small and strong team experienced in delivering products to the market. We solve hard problems and keep learning from each other.
Love what you do be part of the revolution
We are part of a passionate community of developers contributing to the serverless revolution. We are constantly researching, evolving and challenging existing paradigms.
Openings
We’re looking for people we enjoy working with … and we have the best game nights in town!Marketing
Director of Marketing
Description
Serverless and container technologies are taking the software development world by storm, and Lumigo is at the forefront of this revolution.
We are looking for a marketing leader with a history of success in marketing to developers (B2D). Product-Led Growth (PLG) experience is an advantage.
This leadership role will be highly visible, partnering with the executive team and leaders across the organization to position the company and its products, driving awareness, increasing demand, and creating market leadership. The successful candidate will be a highly effective communicator and collaborator with a demonstrated history of working successfully across all levels of an organization. This role reports to our CEO.
Responsibilities
- Lead our content strategy and development: Lead the content strategy and development of powerful content assets (blogs, webinars, twitch, videos, e-books, how-to guides, etc.) enabling customers and prospects to easily understand the value proposition including business value, product capabilities, and differentiation
- Build effective users pre-signup journeys: Define personas and buyer journeys utilizing data, research, and insights. Lead the implementation of multi-touchpoint journeys that provide the audience with the right content at the right time and drive customer acquisition through automation.
- Drive growth with demand generation: run demand gen, including outside agencies, to increase awareness and signups. Be proactive in recognizing where funnel gaps exist and partner with Sales to deliver focused campaigns and sales plays
- Deliver differentiated positioning and messaging: Develop a compelling product narrative and value proposition for Lumigo’s offerings
- Execute successful feature launches: Align with the Product Management and Engineering teams to drive strategy around positioning for existing and new launches. Bring new products to market, both internally through sales enablement and externally through digital marketing, press, analyst, and influencer outreach, and thought leadership programs. Build supporting awareness and demand generation plans
- Empower our Sales teams with best-in-class enablement: Partner with sales to develop sales plays and GTM programs that help drive the pipeline, find new buyers, and cross-sell into existing accounts
Requirements
- 4 years of experience bringing cutting-edge technology to market as PMM or DemandGen
- 2+ years experience leading marketing activities at a startup
- An executor with strong analysis capabilities
- A history of success communicating new SaaS products to technology leaders, DevOps, and Developers. Experience with technical products is a must
- Strong organizational and analytical skills along with excellent communication skills
- Proven ability to build creative and collaborative teams, develop people, and link performance to overall business objectives
- Collaborative, high energy, charismatic, innovative, and creative individual with leadership DNA
- Team player; ability to work cross-functionally, great communication & presentation skills.
- Familiarity with marketing automation
- Ability and drive to work long hours when needed
R&D
Senior Backend Developer
Description
We’re looking for highly motivated, talented back-end developers. Engineers that love solving hard problems, working with the latest technologies, and building cloud architectures. Experienced with distributed and scalable systems. As an early member of Lumigo’s core team, you’ll play a critical role in shaping the future of serverless.
Responsibilities
- Assume a major role in architecting and developing a cutting-edge, SaaS product based on the serverless backend in the cloud
- Responsible for every stage of the product, from concept, through design and implementation, to production and support, including global customer engagement
- Take part in fast-paced and agile development, using industry best practices, methodologies, and standards
Requirements
- 4+ years of experience in Node or Python development
- Ability to design, research, and implement large and complex architectures
- Deep understanding of best practices in scalable server-side architecture
- Experience writing high-quality, testable, and reusable code
- Experience in backend development of large, distributed, cloud-based SaaS products
- Ability to quickly learn new technologies
Advantages
- Experience working in a startup company
- Experience with DB, cloud deployment
- Machine learning or Big Data
- Sense of humor – a great advantage
OpenTelemetry Developer
Description
Serverless and container technologies are taking the software development world by storm, and Lumigo is at the forefront of this revolution!
The wide-spread adoption of microservices in cloud-native applications has brought distributed tracing to the forefront of modern observability. Using a unique 100% automated distributed tracing, Lumigo enables developers to debug modern, containerized cloud applications.
We’re looking for a highly-motivated OpenTelemetry expert to further develop the Lumigo Distributions of OpenTelemetry (currently available for Node and Python) and contribute to the upstream OpenTelemetry project. We are looking for candidates with a strong background on distributed tracing. The ideal candidate is comfortable working with multiple programming languages, and open to learn more if need arises.
Responsibilities
Requirements
- Ability to design, research, and implement complex client-side monitoring functionality
- Good understanding how the current practices of monitoring cloud-native software (especially containerized applications)
- Expert-level understanding of OpenTelemetry tracing (data model, semantic conventions, how instrumentation works)
- Expertise in Java or .NET (Core / 6+)
- Working knowledge of Node.js or Python
- Working knowledge of Docker and Kubernetes
- Excellent English communication skills
Optional Qualifications:
- Experience working in a startup company
- Working knowledge of metrics in OpenTelemetry and Prometheus
- Experience running software at scale and what it takes to monitor it effectively
- Experience in participating in OSS projects and communities
- Experience in working with AWS services like Amazon ECS and Amazon EKS
Sales
Senior Solution Engineer
Description
Serverless and container technologies are taking the software development world by storm, and Lumigo is at the forefront of this revolution!
The wide-spread adoption of microservices in cloud-native applications has brought distributed tracing to the forefront of modern observability. Using a unique 100% automated distributed tracing, Lumigo enables developers to debug modern, containerized cloud applications.
With a strong financial position following our $29M A round, we are looking for our lead SE, a rock star who can perform at an exceptional level running quick technical demos, PoCs, as well as working with strategic customers to achieve their business outcomes
The ideal candidate knows the developers world and understands how to work in a product lead, fast-growing, adapting environment.
This is an exciting opportunity to bring an established product to an emerging multi-billion dollar market!
Responsibilities
- Own and execute high velocity deals
- Manage all aspects of enterprise PoC
- Support sales executives in selling observability solutions to developers
- Partner with sales executives to plan, prepare and execute on strategic deals
- Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
- Effectively communicate customer needs to the Product & R&D teams for future product enhancements
- Provide specific training sessions on advanced Lumigo features/topics
- Establish a trusted/strategic advisor relationship with important/valuable customers and drive continued value of our solution and services
- Assist customer success team in workshops to help customers leverage the full value of Lumigo solutions
What can you expect?
- Work with experienced team on one of the fastest-growing domains in the cloud industry – serverless & containers
- Work closely with AWS and other partners
- Amazing growth potential
- Excellent benefits and Incentive Stock Options as part of the package
Requirements
- 5+ years as a B2B/B2D technical customer-facing sales or services roles (Sales Engineer, Pre-sale, Post-Sale Engineer, TAM, Solution Architect, DevOps, R&D)
- Good understanding of the software development life cycle and CI/CD pipeline
- A broad background in AWS Cloud infrastructure
- Ability to creatively explain and present complex concepts in an easy to understand the manner
- Ability to work for a dynamic, technical organization with a rapidly expanding customer base
- Domain knowledge and experience in any of the following areas: APM, Log Management, Infrastructure Monitoring, Distributed Tracing, Serverless
- Can work independently
- Experience in Technical Sales for technical buyers (R&D / IT managers)
- Ability to translate business requirements into business value while working with sales and marketing to promote value-driven solutions
- Strong technical, analytic, and problem-solving skills
- Experience with Meddic/Meddpicc sales qualification – advantage
Support
Customer Support Manager
Description
We’re looking for someone with a technical background who is passionate about engaging our customers and ensuring they have a great experience.
Lumigo is a well-funded, Tel Aviv-based startup dealing with modern cloud monitoring, a rising star in the field of serverless observability!
We assist our customers with debugging and diagnosing problems with their complex AWS cloud flows.
You will be responsible for leading the support domain by helping customers with their support issues, and also developing methodologies, tools, and technical documentation to streamline our support experience. You will drive success at Lumigo by helping us reduce response times, help us scale our support needs, and ultimately make our customers happy.
Responsibilities
- Become a Lumigo product expert and a customer advocate
- Answer inbound Support requests about Lumigo’s platform
- Report and monitor product bugs escalated to engineering
- Manage the customer feedback process – including triaging requests and working with product to provide updates on the request status
- Contribute to team operational improvements and support knowledge base documentation and building scripts to enable the rest of the team
Requirements
- 2+ years of customer support, technical support, or related customer-facing role
- Experience in debugging systems, and reproducing issues
- Excellent communication with the ability to manage customer expectations
- Ability to manage competing priorities and deadlines with a sense of urgency
- Experience in leading a support team
- Experience with AWS services at a very large scale is a bonus
- Nice to have: AWS experience
- English – High level
Technical Support Representative
Description
Do you want to learn from the best of the best in the field of serverless and interact with developers from around the world??
Lumigo is a well-funded, Tel Aviv-based startup dealing with modern cloud monitoring, a rising star in the field of serverless observability!
We assist our customers with debugging and diagnosing problems with their complex AWS cloud flows.
In your role as a Technical Support Representative, you will help our customers debug their platforms using cutting-edge tools.
What is the job like?
- Working in shifts, primarily on nights, weekends, and holidays
- Monitor our different communication channels (Slack, Intercom, Email) for any questions customers may have regarding the Lumigo platform and its tools.
- Getting to know all of its capabilities is essential, but don’t worry. Our docs, knowledge base, and a team of amazing developers can answer questions you may have 🙂
- Hybrid model (working mostly remote).
- Dog and people-friendly office, located in Tel Aviv (1 min walk from Hashalom train station).
Responsibilities
- Become a Lumigo product expert and a customer advocate
- Answer inbound Support requests about Lumigo’s platform
- Report and monitor product bugs escalated to engineering
- Manage the customer feedback process – including triaging requests and working with products to provide updates on the request status
- Contribute to team operational improvements and support knowledge base documentation
Requirements
- Technical background
- Excellent English- a Must!
- Experience in debugging systems and reproducing issues
- Excellent communication with the ability to manage customer expectations
Advantages
Advantage:
- 1-2+ years of customer support, technical support, or related customer-facing role
- AWS experience
